Why Choose Outsourcing?

By outsourcing customer support, you can ensure that your customers' needs never go unaddressed, allowing you to focus on what you do best – growing your business.

80% of customers say the experience a company provides is as important as its products and services. [Salesforce]


Brands with superior CX bring in 5.7 times more revenue than competitors that lag in CX. [Forbes]

86% of customers now expect service converstations to move seamlessly between channels. [Gladly]


Two-thirds of companies compete on customer experience, up from just 36% in 2010.  [Gartner]


Experienced, Committed, and Skilled Teams Drive Better Returns

The longer an inbound call center rep stays in a job, the more productive they become. The cost of interactions goes down, and the quality of engagement goes up. Our agents have an average tenure of 4.5 years. During that time, they've honed their craft and built their expertise. They know what they're doing, and they relish the chance to do it well.

Competition

4.5
Months

Average Tenure of
Competitors Engagement
Center Staff

Televerde

4.5
Years

Average Tenure of
Televerde's Engagement
Center Staff

 Inbound Customer Support Service Offerings

CustomerService.png  Customer Service

Our customer care centers provide omnichannel customer support services, offering global, multi-lingual inbound support from our highly-trained call center staff.

OverflowAfterHours.png  Overflow and After Hours Support

We offer a seamless 24/7 customer support experience by augmenting your existing support operations with our overflow and after-hours support services. Our agents act as an extension of your own support team, delivering the excellent support and experience your customers expect.

Tier1Tech.png  Tier 1 Tech Support

Our skilled agents provide the first level of technical support, responding to customers with a high level of empathy and collecting as much information as possible, offering available solutions and ensuring customer satisfaction.

HelpDesk.png  Help Desk Services

We provide your customers with professional and immediate omnichannel support with agents available around the clock via phone, web chat and more. Our agents provide informed, empathetic, and timely support, ensuring a positive customer support experience and helping to increase customer success.

LeadQualification.png  Lead Qualification

Set your sales team up for success with highly qualified leads aligned to your sales objectives and ideal lead criteria. Our trained agents ensure that every qualified lead funneled to sales is nurtured throughout the buying journey, converting leads to opportunities, and ultimately, wins.

OrderingProcessing.png  Order Processing

Televerde can help you process customer orders faster and with greater efficiency, allowing you to stay a step ahead of the competition and ensure a superior customer experience while reducing hiring and training costs.

DirectResponseMediaSupport.png  Direct Response & Media Support

We will help build and execute your next direct response and media campaign while also providing a seamless inbound communication channel, connecting potential customers directly to our agents who can immediately answer questions, qualify leads and act as an extension of your business.

 ReservationServices.png  Reservation Services

Our reservation services help deliver a seamless communication experience with prospective customers and existing clients looking to make or confirm their reservations to attend your company’s events, whether that be online or on the phone.

CustomerWinback.pngCustomer Winback

Give former customers a fresh look at your company with our customer winback services. Our highly-trained agents can help identify the current needs of lost customers and transfer well-qualified leads to your sales team to close.

SalesSupport.png  Sales Support

Through lead generation, product training and customer service, we can help your sales team capture informed and engaged prospects and customers, increasing new sales along with customer retention.

What Our Customers Are Saying

“When you can provide an economically viable, top notch service and wrap it in a purpose as relevant as Televerde’s, you have a company that’s in a league of their own. – JOANNA ACOCELLA, Vice President of Corporate Affairs, Aventiv Technologies, parent company of Securus Technologies

Learn how we delivered innovation and exceptional customer service to Securus Technologies

 

Your Customers' Success Is Your Success

outsource_service_icon.pngYour customers care about being treated well. Give them a great experience every time and they will buy more, be more loyal, and share their experience with others.


The first step to creating a positive customer experience is ensuring that your customers have the resources they need to succeed, and one of the biggest challenges to ensuring customer success is deploying and maintaining a quality inbound customer support team.


Traditional support teams are expensive to maintain and often suffer from high turnover, increasing costs and putting your customers’ success and your business’ reputation at risk. It's time to convert your cost center into a revenue generator.


By outsourcing customer support, you can ensure that your customer’s needs never go unaddressed, allowing you to focus on what you do best – growing your business.


So, what can you do to turn customer frustration into positive customer interactions?